Best Price Guarantee* – Terms

* subject to successful verification of the submitted prices and items

1. How it works. If, before you buy, you find this item cheaper at another retailer, send us the link to that offer using the "Seen it cheaper?" form. We will review your request. If approved, you will receive by e-mail a personal link to your basket with the guarantee price.
2. What you get. The link brings the price of this item to 1 % below the other retailer's lowest total price, compared including VAT and shipping. The guarantee price is valid for this item and the requested quantity only, for one order, and expires 48 hours after we send it. No cash payout; cannot be combined with other discounts, vouchers or promotions.
3. Eligible offers. The competing offer must
   1. come from a retailer established in Germany with a complete legal notice (Impressum),
   2. be listed in that retailer's own online shop – not on marketplaces such as Amazon, eBay or Kaufland,
   3. be for new goods – no B-stock, clearance, display or used items,
   4. be for the same item in the same quantity and pack size,
   5. be available for immediate delivery to any customer without login, membership or special terms.
4. Freight-forwarded items. For items shipped by freight carrier we compare with the other retailer's shipping cost for your postcode. If no such shipping cost is stated, we cannot compare and will decline, stating this reason.
5. When we decline. We decline if a condition under no. 3 or 4 is not met, if the offer is no longer available when we check, or if the guaranteed price would fall below our own purchase cost plus our costs. Every refusal comes with a short reason.
6. Before purchase only. The guarantee applies only to requests made before you order. There is no refund for items already bought.
7. Own use. The guarantee applies to your own needs only; reselling goods bought at the guarantee price is excluded.
8. Who decides. Software prepares a suggestion; the decision is always made by a member of staff.
9. Your data. We store your e-mail address, your postcode, the link and the item details to handle your request, based on Art. 6(1)(b) GDPR (steps prior to a contract at your request). To prevent misuse we also store a non-reversible short value (keyed hash) of your IP address and network range, not the IP address itself (Art. 6(1)(f) GDPR); it is deleted together with the request. Requests not redeemed are deleted after 6 months; redeemed guarantees are kept for the statutory retention periods. See our privacy policy.
10. Your statutory rights (warranty; right of withdrawal for consumers) remain unaffected.